An Exciting Career is ahead of You!
At Mazda Greenhills, we’re always looking for quality colleagues to share their experiences and contribute in the following areas
The Service Advisor is mainly responsible for updating, issuing service contract and providing precise information on repairs of customers’ unit. He is responsible for accepting vehicles, advising customers, conducting fault diagnosis and preparing repair order, tracking repair order, inspection-acceptance of repaired vehicles and handing over to customer.
o Accept orders, control appointments, provide customer advice, prepare and process repair orders, ensure quality assurance, and hand over vehicle to the customers
o Update clients daily by phone or e-mail by providing information on vehicle repair status
o Receive vehicle interactively daily by checking the unit with the use of lifters to determine the scope of work or extent of job/repairs to be done.
o Monitor daily WIP Unit to assure customer satisfaction or meeting expectations
o Prepare weekly report on production for MANCOM update
o Coordinate with Parts team to ensure ordering and parts arrival needed by customer units.
o Coordinate with Warranty team for statuses of warranty claims (approved/denied) in order to provide precise advise to customer regarding the repair of his/her unit.
Coordinate with Body & paint advisor/supervisor, with regards to progress of repairs in order to provide update to customers & advance info to parts team & insurance coordinator for additional
The Sales Consultant is mainly responsible for handling sales of vehicles which includes the following activities: product presentation, demonstration, quotation, documentation of vehicle for release, coordination of units, and arrangement of delivery.
- Attend to walk-ins at the showroom and man the displays while equipped with brochures and quotations
- Follow up on prospects, conduct personal visits, in order to narrow down on potential customers
- Conduct test drives of demo units thrice a week in order to close sales transactions
- Prepare sales report with sales metrics daily as a way of monitoring potential customers